We invite any remarks or complaints you might have and have set up a Complaint Management Policy to guarantee that are taken care of in a transparent way. With our obligation to give the best quality medical care services in a convenient way, we expect to make it simple for you to submit a complaint or comment
If you have a complaint please email us at [email protected] at any time. As a patient, you have the right to file a complaint either
directly with the Centre, or alternatively with the Department of Health of Abu Dhabi contact number 800 555.
We’re focused on addressing all complaints within 14 days, as well as recognizing all written complaints within three working days. On the chance that the idea of the complaint is to such an extent that we can’t settle it within the time frame, we will notify you about the delay. On your request, we will inform you about the action to be made based on your complaint.
We fully adhere to the Department of Health of Abu Dhabi’s standards for patient rights and responsibilities and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Management Policy.
For any issues regarding your Al Hosn Application, do not hesitate to contact us either through email at [email protected]